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Guided troubleshooting for intruder alarm manufacturers.

Lingo turns your engineering manuals into guides that your technical team checks and publishes. Engineers follow them on WhatsApp, Teams, web or email for the panel and version in front of them, at any hour, with your team one message away.

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Lingo

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Installer: A wireless detector will not learn.
Lingo: Which panel is fitted? 1. Current range 2. Earlier range
Installer: 1
Lingo: 1. Check the detector is a type this panel supports. 2. Start learning as set out for this panel. 3. Follow the learn steps in the detector’s instructions. 4. If it still does not learn, ask for a person.

Wireless detector will not learn

Published
Start

QUESTION

Which panel is fitted?

ANSWERS

  1. 1.Current range
  2. 2.Earlier range
Current range

FIX

1. Check the detector is a type this panel supports. 2. Start learning as set out for this panel. 3. Follow the learn steps in the detector’s instructions. 4. If it still does not learn, ask for a person.

A guide sends the checks for the panel in front of the engineer.

Your engineering manual runs to hundreds of pages. Lingo drafts guides from your manuals. Your technical team checks and publishes each one, and engineers follow them in WhatsApp.

Panel manuals set out zone wiring options, device addressing, wireless learning, fault and tamper messages, and the settings a graded system needs. The wiring schemes and the words differ between makers: one manual says “omit” where another says “bypass”.

A guide is drafted from your manual, so it uses your terms. It asks which panel and version is fitted, then sends the checks your manual lists as numbered steps, one message at a time.

You send the manual for one panel range and Lingo drafts a guide for each task in it. Earlier panels still in service can be covered where the manual exists, each with its own guides.

Installation manual, one panel range
152 pages
Installation and programming manual, another maker
285 pages
Zone wiring types selectable on one panel
9
Technical lines of two UK manufacturers close
6pm, 6.30pm
An alarm engineer on a stepladder fits a detector high on the wall of a stockroom.

What engineers ask, answered from your manual.

Each guide covers one task or one message. These are the subjects a panel manual sets out.

  • Zone wiring

    Which of the wiring options your manual sets out is in use, and the checks the manual gives for it.

  • Devices on the bus

    Addressing and confirming keypads and expanders. The guide uses your manual’s own name for the device bus.

  • Wireless devices

    Learning a device to the panel. One manufacturer’s manual has separate sections by device firmware version, so a guide asks the version first.

  • Fault and tamper messages

    What a message on the keypad means, and the checks your manual lists for it.

  • Settings for a graded system

    The settings your manual lists for each grade. Your team checks that the guide carries the manual’s warnings before it is published.

  • Communications

    Setting up the communicator and the cloud connection as your manual and bulletins describe.

Why setup matters

Under the NPCC policy for England, Wales and Northern Ireland, an intruder alarm system with a police URN has response withdrawn “following three false calls in a rolling 12 month period”. A guide takes the engineer through the setup your manual gives, one step at a time.

A person from your team is one message away.

A technical support engineer on a headset replies to a message on her phone, with a printed manual open on the desk.

  • Every guide is published by your team

    They check each draft against the manual, correct it and publish it. They can edit a guide, write one by hand or unpublish it.

  • Guides answer after the line has closed

    Two UK manufacturers’ technical lines close at 6pm and 6.30pm. A guide answers at any time. An engineer can ask for a person at any point, and outside the hours you set they get your out-of-hours message.

  • Your team replies in the same conversation

    A request for a person reaches your team by email. They reply in the same WhatsApp conversation, with the earlier messages in front of them.

  • Every conversation is kept

    With the engineer’s name and number, the product and the guide used.

  • Your team decides what gets a guide

    They choose which procedures get a guide and which go straight to them. Anti-code and engineer reset requests, lost engineer codes and defaulting a panel are examples: a guide can pass each to your people in one step. Access can be limited to the phone numbers you approve.

Questions intruder alarm manufacturers ask

We already have a cloud platform, an app and a forum. What does Lingo add?

Lingo takes an engineer through the documented checks in your manual in order, on WhatsApp, Teams, web or email, for the panel and version fitted, at any hour. It keeps a record of every conversation and puts a person from your team one message away. It works from what the engineer tells it, on any phone, so it runs alongside your cloud platform and app.

We will not put reset or default procedures in a chat channel. Do we have to?

No. Your team chooses which procedures get a guide. A guide can pass the engineer straight to your technical team, who decide how to answer.

How do we control who can use it?

By phone number. You approve the numbers, one at a time or as an imported list, and you can block a number.

Can guides cover signalling and app setup?

Yes, where you have documents for it. Send the bulletins and FAQs that cover it with the installation manual and they are drafted into guides in the same way. Anything else is passed to your team.

How is it priced?

By the number of products you support, from £500 a month for five products. There is no setup fee and no limit on the number of engineers or conversations.

Further reading

Sources, read 8 October 2026: installation and programming manuals from three manufacturers; the published support and product pages of three manufacturers; NPCC, Police Advice and Security Industry Requirements for Response to Security Systems, clause 3.2.3, edition dated February 2026.

Send us one manual.

We’ll convert it and show you your own guide in a 15-minute walkthrough.

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