Set-up and fault guides for tractors, implements and guidance systems.
When a machine stops mid-season, the farmer or contractor rings the dealer, and the dealer’s technician rings you. Lingo turns your operator and set-up manuals into guides your technical team approves, so dealer technicians get the documented steps at any hour and your team takes the questions the guides do not cover.
Lingo
Online
Switching to field mode
PublishedQUESTION
Is the sprayer moving when you try?
ANSWERS
- 1.Yes, it is moving
- 2.No, it is stopped
FIX
1. Check the conditions your manual lists for field mode. 2. Clear any fault shown on the terminal, as your manual sets out. 3. Switch to field mode again. 4. Still not switching? Ask for a person here.
Your dealers take the first call. Your technical team takes the next one.
Tractors and implements reach the farm through a dealer, so a question from the field goes there first. When the dealer’s technician cannot answer it, it comes to you. Lingo puts your published guide at the dealer’s step.
The farmer or contractor
Rings the dealer
More than 91% of UK farmers use contractors, according to the National Association of Agricultural Contractors.
The dealer’s technician
Takes the first call
The European dealers’ association counted 1,100 dealer and service companies in Great Britain in 2023. Several manufacturers name the dealer as the first contact.
Lingo
Sends your published guide
Asks which model, controls and tractor or terminal, then sends the documented steps one at a time.
Answered
Answered at the dealer’s step
The technician you approved finishes the job from your guide. The conversation is kept with the machine and the guide used.
Handed over
Your technical team picks it up
The technician asks for a person. In the hours you set, your team replies in the same conversation with the earlier messages in front of them.
The questions follow the farming year.
Each season brings different machines out of the shed, and each has a window that does not wait for a call back.
Terminals, section control and RTK
One 270-page sprayer manual we read sends flow meter calibration to a separate terminal manual. The maker’s season-start guide for that terminal asks for both to be read first.
Spring Mowers, balers and wrappers
In Ireland, Teagasc advises that silage crops lose one unit of digestibility (DMD) for every two days cutting is delayed after heading out. A contractor with a stopped baler needs the next step that evening.
Silage Combines, trailers and grain handling
Some manufacturers have published support around the clock in high season, others seven days a week. Lingo answers at any hour, and a request for a person reaches your team in the hours you set.
Harvest Hedgecutters, hydraulics and controls
One hedgecutter manual we read covers five models and four control systems, and is read with the controls manual supplied. A guide asks which model and which controls before it sends a step.
Autumn and winter
One job, several manuals.
Set-up for a sprayer, a baler or a guidance system is spread across the implement manual, the terminal manual and the tractor’s own documents. The right step depends on which of them apply to the machine in front of the technician.
Sprayer operating manual
Sends flow meter calibration and the job computer to the terminal’s own manual, with several cross-references to other manuals.
Terminal software manual
Holds the calibration and section control settings the sprayer manual points to.
Season-start guide
Asks that the implement and software manuals have been read first. On how a tractor reports its GPS receiver position, it says: “Please ask your dealer.”
Section control at the start of the season
PublishedQUESTION
Which terminal is the sprayer connected to?
ANSWERS
- 1.Our terminal
- 2.The tractor’s terminal
FIX
1. Check the tractor’s terminal is set up for section control. 2. Enter the receiver position from the tractor’s documents. 3. If the position is not in them, ask for a person.
In Ireland, dealer workshops are short of mechanics.
670+
vacant agricultural mechanic posts across the industry in Ireland, from figures by the dealers’ association FTMTA raised in the Dáil in June 2023.
With a guide, a newer technician follows the documented steps your team published, in the order your manual sets.
What a guide answers in the yard, the field and the workshop.
A guide sends the steps your team published, in your order. Your team decides where each guide stops and a person takes over.
A guide can take
- Delivery and first attachment: tractor requirements, mounting and the driveshaft
- Hydraulics and the run-up sequence before first work
- ISOBUS connection, and the checks when the implement does not appear
- Section control and calibration, across the implement and terminal manuals
- GPS and RTK correction for the receiver fitted
- Controls and switch boxes, for the control system fitted
- What a warning or fault light means, and the checks your manual lists
- Daily checks, greasing points and service intervals
Your team keeps
Work that needs dealer software
Recommissioning, reprogramming and anything your manual sends to the dealer’s diagnostic tool.
Repairs to safety systems
Hitching, steering, braking, guards and safety devices, where your team wants a person to take the call.
Faults that keep coming back
A fault that returns after the documented checks needs someone to look at the machine.
Warranty
Claims go to your dealer or your team, as you set out.
Alongside your remote service and dealer portals.
Remote display access, telematics and dealer knowledge bases already support connected machines and logged-in dealers. Lingo reaches the people and machines they do not.
At the counter The dealer stays the farmer’s first call. Your guide sits behind it.
Nothing to fit to the machine
Lingo works from what the person tells it, on any phone. It does not read the machine, so the same guides serve older machines and machines without a data connection.
Behind any make of tractor
Implements run behind tractors from many makers. A guide can ask which tractor or terminal is in use before it sends a step, where your documents cover it.
Your dealer stays first
Approve each dealer’s technicians, and contractors or farmers if you choose. They follow the guides your team published, and every conversation is kept with the machine and the guide used.
What it takes to start.
- 1
Send the documents for one product
The operator manual, terminal and software manuals, set-up guides, fault tables and service bulletins for one machine.
- 2
See your own draft guides
Lingo drafts a guide for each task. We go through the drafts with you in a 15-minute walkthrough.
- 3
Your team checks and publishes
Checking each draft against the manual is the main work. When a manual or the software changes, your team edits the guide or unpublishes it.
- 4
Start with people you choose
Approve the workshop technicians at a few dealers first. Each conversation shows what each dealer is being asked.
Questions agricultural machinery manufacturers ask
Our dealers already have a portal and remote service. What does Lingo add?
The documented steps from your manuals, in order, for the machine and controls in front of the technician, on WhatsApp, Teams, web or email, at any hour. Lingo does not connect to the machine, so it runs alongside your portal, your telematics and your diagnostic tools.
Can contractors and farmers use it?
If you approve their numbers. Some manufacturers start with dealer technicians and add operators later. Access can be limited to approved numbers, added one at a time or imported as a list.
Our implements run behind many makes of tractor. Does that matter?
A guide can ask which tractor or terminal is in use before it sends a step, where your documents cover it. Where your manual says to ask the dealer, the guide can hand the question to a person.
Can it cover older machines?
Yes, where the documents exist. Each machine has its own guides, and the person is asked which model and which controls they have.
How is it priced?
By the number of products you support, from £500 a month for five products. There is no setup fee, and no limit on dealers, technicians or conversations.
Further reading
Article
How Lingo turns a manual into a guide
Read the articlePricing
Priced by the number of products you support
See pricing
Sources, read 19 October 2026: operator manuals from a sprayer maker (October 2026) and a hedgecutter maker (November 2022); one terminal maker’s season-start guide (2025); the support pages of UK and Irish manufacturers and importers; one manufacturer’s vacancy for its UK technical product support team (2026); NAAC, via Farm Contractor, NAAC publishes manifesto ahead of general election, May 2024; CLIMMAR, Agritechnica press conference, November 2023; Teagasc, Silage 2024: quality and quantity needed; Agriland, Over 670 agricultural mechanic roles vacant, June 2023.
Send us one operator’s manual.
We’ll convert it and show you your own guide in a 15-minute walkthrough.